Walmart and IBM have joined forces to simplify last-mile delivery through a groundbreaking integration of Walmart GoLocal, a white-label delivery service, with IBM Sterling Order Management. This partnership combines Walmart’s delivery expertise and IBM’s advanced order management capabilities, offering retailers a comprehensive solution to address the challenges of the final stage in the supply chain.
Tackling Last-Mile Delivery Challenges
The “last-mile” refers to the crucial stage where goods are transported from the distribution hub to the customer’s doorstep. It’s one of the most complex aspects of logistics, often riddled with inefficiencies that inflate costs. Compounding the issue, today’s consumers demand faster, more convenient delivery options, putting immense pressure on businesses to improve efficiency without compromising service.
Through this collaboration, Walmart GoLocal aims to ease these challenges for businesses by providing access to its robust delivery network via IBM Sterling Order Management.
What is Walmart GoLocal?
Walmart GoLocal is a white-label delivery service that empowers businesses across industries—including retail, food, and home services—to efficiently manage their last-mile deliveries.
With flexible options such as same-day, next-day, and scheduled deliveries, along with batch deliveries and oversized item transportation, Walmart GoLocal delivers cost-effective and reliable solutions. Backed by Walmart’s long-standing expertise in retail and logistics, businesses can scale while delivering seamless customer experiences.
Since its launch, Walmart GoLocal has quickly become a preferred last-mile partner for businesses striving to exceed customer expectations. Integrating Walmart GoLocal with IBM Sterling Order Management signals the next stage in making last-mile delivery even more accessible and efficient.
“As a last-mile delivery partner built by retail, for retail, Walmart GoLocal is committed to streamlining the last-mile delivery process for our clients,” says Rina Hurst, Vice President of Walmart GoLocal.
“By integrating Walmart GoLocal into IBM Sterling, we’re taking convenience to the next level. IBM customers can now tap into Walmart GoLocal’s extensive last-mile delivery network and robust suite of delivery capabilities, empowering them to enhance efficiency and grow their business.”
– Rina Hurst, Vice President of Walmart GoLocal
Simplifying Operations for Retailers
The Walmart-IBM partnership transforms last-mile delivery capabilities for IBM’s retail clients. Businesses can now seamlessly integrate Walmart GoLocal into their operations without the need for additional customizations or complex development.
IBM Sterling Order Management makes it easy for retailers to select delivery partners within their system. Now, with Walmart GoLocal included, businesses gain access to a proven delivery network that boasts a 98%+ on-time same-day delivery rate since its launch in 2021.
“I’m excited to see IBM’s expertise in order management and interoperability paired with Walmart GoLocal’s experience and scale, driving innovation and success in inventory optimization and last-mile delivery.”
– Chris Townsend, Global MD for Walmart at IBM
Source: Supply Chain Digital
Image: Walmart
